I contacted the company about the fitting of a wall mounted air conditioner and heat pump. Bob Heron came to do a site visit and discussed my needs. An estimate was promptly sent to me. I decided to go ahead with the work so contacted the company. One of the team, Sam, kept in regular contact with me during the whole process of accepting the estimate to completion and billing. Sam responded quickly to any emails I sent her and was always very helpful. Antony