I contacted the company about the fitting of a wall mounted air conditioner and heat pump. Bob Heron came to do a site visit and discussed my needs. An estimate was promptly sent to me. I decided to go ahead with the work so contacted the company. One of the team, Sam, kept in regular contact with me during the whole process of accepting the estimate to completion and billing. Sam responded quickly to any emails I sent her and was always very helpful.
The unit was fitted by Brandon & Darrell. On the day of installation, they arrived promptly and explained what they would be doing. They worked to a high standard and made sure that all was left clean and tidy.
Thank you everyone, you do a great job and are a pleasure to deal with.
Antony
While looking for a company to replace my bath with a shower, I came across Heron Contacting Ltd. Their reviews were outstanding, so I contacted them for a quote. From the first encounter on the phone, each person I spoke to was helpful and friendly. An engineer came out promptly to provide the quote, which was very competitive and I decided to go ahead. It was the best decision I have made in a long time.
I now have a beautiful walk-in shower which is exactly what I asked for and I asked them to replace my outdated immersion tank with a modern water heater as an additional job. At all times, people came when they said they would and left the house tidy each evening. Everyone took care to fulfil exactly what I wanted and to present the job as well as possible, even purchasing a strip of quality sapele wood to finish the shower edge so that I wouldn’t have to replace the existing flooring. My being absent during much of the work was no problem, as I was kept up to date with photos and phone calls.
I couldn’t be more pleased with the outcome and will certainly be going back to Heron Contacting Ltd in the future.
Ruth
“Heron’s identified the original problem, then helped me to fix it, then also advised on service and occasional use – the whole prcoess was seamless and reminiscent of times gone by when service counted. Their young lady Sam was contacted by telephone using the conventional method of ringing a number and speaking to a human being, at no stage did I have to press 1 for accounts or 2 for service or 3 for complaints or 4 for gardening advice and I wasn’t expected to complete a 4 page questonnaire at the end of the call.
In future if I have any gas/boiler problems I will be contacting Sam at Heron.”
Fiona Summers-Smith
“Hi Sam, We have just ( 5/10/22) had our boiler replaced for a Combi Boiler. The team arrived on time on the Wednesday and started work by first covering the flooring with a protective cover.
The work required for the replacement was not limited to just swapping the old boiler for a new boiler. The new boiler was to be relocated into the bathroom which required a lot of pipe removal and replacement and the removal of the water tanks in the loft. Changing the boiler also meant that the power shower was no longer viable and a replacement was needed. Furthermore, there was much rewiring to carry out as the control panel was to be relocated and a new thermostat fitted.
From the above, it can be seen that a lot of work was required for what, on the surface, seemed a simple job viz ‘Change the Boiler’.
The team, lead by Mick, worked flat out and after the first day the old system was out and the new boiler mounted on the wall.
On day two the team, this time with the electrician, again arrived on time and started straight in to the work. If I had been videoing the team at work it would have looked like a time-lapse video; they worked so fast and neatly that we were astounded that they finished at the end of work time on the second day.
To say that we are pleased with the installation is an understatement. We are ecstatic.
May we therefore request that you pass on our heartfelt appreciation for the work that the team carried out. Not only was the boiler, shower, and electrical accessories, first class, but when they left, it was hard to tell that they had visited, as they left the place so clean and tidy.
Would I recommend Heron Contracting to our family and friends ? You bet and with no reservations. Heron Contractors was recommended to us by our neighbour and I am so grateful for the right recommendation. I shall pass on our good fortune to all who ask and also to some who don’t ask, as they deserve to know. Good service should be rewarded and word of mouth is one way to reward good service
Thank you and the team for a job very well done”
Jo & John
“We would like to say that we are so grateful for Heron Contracting for being willing to take on this job, and my wife in particular is now enjoying being able to shower in comfort. We’re absolutely delighted with the result, which is superb, and are particularly grateful to Mr Heron for all his efforts in making the job possible. We’ve been so pleased with all the help we have received from Heron, and our thanks also to you for always being so helpful, co-operative and cheery!”
Howard & Kim Joy
“The electrician who did the work was very, very good at his job and was extremely helpful, going over and above the requirements of the job, always looking for a better way to do things. You couldn’t have sent us a better electrician. He was brilliant.”
Howard & Kim Joy
“I first approached Heron’s when we required an urgent electrician site visit and our usual contractors were unable to attend at the time, Heron’s were able to arrange an immediate call out and they had an engineer on site within 30 minutes, their engineers were able to quickly resolve the issue, limiting downtime for production.
Since then I have continued to use Heron’s for all building electrical work such as upgrading lighting systems to LED and PIR systems, emergency lighting repairs and have more work in the pipeline for further projects. Their report and quotation turn-around time is usually within 2-3 days however I have received these on the same day of inspection or request on numerous occasions.
The office staff are always prompt with replies and answering all queries, the managing director is quick to respond and conduct’s site visit’s himself to give accurate quotations and honest advice, all engineers are professional and efficient with all task’s, I highly recommend Heron Contracting Ltd”
CIRCOR Pipeline Engineering Supply Co Ltd
“As a Federation we have used Heron Contracting for many years. They consistently deliver to a very high standard. They are always on time, very neat with their work and take the time to explain what the job involves.”
Bainbridge School
“We started using Heron a few months ago and have been really impressed with their services. We have found them to be efficient, helpful and friendly with every contact. They always keep us updated and are quick with getting appointments booked and issuing paperwork. We have to give a particular mention to Sam, Josh and Bob, all have been great. We wouldn’t hesitate to recommend Heron Contracting.”
Sal Isherwood-Oliver – Love Property UK Ltd
“Professional and reliable. I own a holiday cottage and when issues occur, I need a company I can rely on to get the work completed on time.
I have had several jobs both electrical & plumbing completed by Heron Contracting and cannot fault their service and professionalism from the point of contact through to completion of the work.
Really appreciate they’ve accommodated my need to get repairs fixed in short challenging timescales. They do a great job every time, I wouldn’t use anyone else. Would definitely recommend.”
Beth Fawcett
“I have worked with Heron Contracting now for the past 2 years , and I have to say it has been an absolute pleasure. Not only are they polite they are knowledgeable, friendly, punctual .Heron responded to any issues or quires I may have and have never let me down, very competitively priced with a 1st class service. I look forward to working with them in the future.”
SER Contractor
“Heron Contracting are a very community minded company who have supported our small village charity for many years by doing our electrical and plumbing work for free or for reduced cost. This support makes a huge difference to the cost of running of our village pavilion enabling us to keep it and the adjoining field open. The facilities are used for both village events and visitors including scout groups and school children who come to camp and do their D of E awards.
The staff are always friendly and accommodating and work is done timely, tidily and to a very high standard. Would highly recommend!”
West Witton Playing Field
“Heron are quality throughout – from Sam in the office to Bob and Brandon doing the job at our new home.
Electric, plumbing, construction and plastering all completed to an exceptional standard. Thank you so much!”
Simon Burnley
Our experienced team are here to provide assistance with plumbing, heating & electrical issues.
08:00am to 5:00pm Mon to Thurs
08:00am to 14:30pm Fri
Closed Sat and Sun
reception@heroncontracting.com
Heron Contracting Ltd, Units 4/5 Bridge Road Business Park, Brompton on Swale, Richmond, North Yorkshire, DL10 7HB
